Value Proposition
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Allow enterprises to outsource operational
responsibility for virtual private data centers (VPDCs) and Grids based on AppLogic,
including design, implementation, maintenance, incident response, and SLA
management.
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Provide on-demand support to enterprise IT staff
responsible for designing, implementing,
and maintaining their AppLogic Grid.
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| Benefits |
No ongoing IT operations staff needed for web or software
service delivery projects. Project
operational responsibility in the hands of experienced, capable, and
well-connected organization without any start-up difficulties. Utilization of ENKI's knowledge of best practices
and strategic benefits of VPDC implementation for optimal utilization of the
technology to support your business.
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Faster and easier implementation of AppLogic
grid solutions. Extended depth and
breadth of support over service provider-included plans. Guaranteed response times. Access to in-depth "expert" knowledge about
AppLogic not available from 3Tera documentation or training.
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Primary Mode of Interface to ENKI
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Work orders and incidents submitted to ENKI via email, web ticketing system, or
phone (with necessary documentation).
ENKI responds via email or phone with an initial response window
determined by plan type. ENKI notifies
you of events requiring your attention via email or phone, or through your
custom ticketing system.
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Incidents (requests for support) submitted to
ENKI via email, web ticketing system, or phone (depending on plan type.) Enki responds via email or phone (depending
on plan type) with an initial response window determined by plan.
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ENKI Responsibilities
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Advising you and implementing the best
application of VPDC benefits and features to meet your business need. Planning, design, provisioning, maintenance and management of your AppLogic
Grid-based virtual private data center, including performance optimization. Selection, deployment, and maintenance of standard or custom appliances. Monitoring and response to service delivery interruptions and KPI variances per contracted SLA (Service Level Agreement). Coordinating
multiple vendors required for application delivery to provide high uptime and
reliability. Root-level administration
responsibility for production virtual servers, including deployment of application
software updates. Appliance development available at ENKI standard consulting rates.
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Answering questions on Grid operations including Grid creation, administration, and AppLogic software problems and errors, appliance creation and management, and best practices. Architectural problem solving or planning such as adding capacity, special services, or security/reliability. Resolution of AppLogic software problems with
3Tera. Minor changes to your grid setup or configuration on a per-incident basis (with
login provided) including adding, deleting, or restarting library appliances, managing disk and CPU usage, and changing IP addresses.
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| Limitations |
ENKI is not responsible for your application
software or existing Appliances including verifying correct operation, down time due to software defects, incompatibility or misconfiguration, or any application
software development, testing, or version management. ENKI is not responsible for a single system
SLA unless ENKI virtual private data center services are included in the plan. Grid provisioning and maintenance services may depend on ENKI being given Grid Maintainer and Aldo Server access to your Grid. Appliance design and development is not
included.
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Appliance and application design (including any
sort of development or documentation activity) or provisioning services are not
included. Training is limited to
answering per-incident questions via contracted communication method. Support plans include minor grid maintenance as necessary, but are not intended to be used as outsourced operations management.
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| Pricing |
Proportional to appliance type and count in
application under OaaS service. Cost per
appliance is based on a risk and complexity assessment model that categorizes supported appliances into Custom, Standard, and High Reliability types, with multiple
instances of appliances treated as a single unit. Discounted rates available for customers of ENKI Virtual Private Data Center services.
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Percentage of monthly grid cost, varies with
support plan type. Decreasing
incremental cost with increasing grid server count over 4 servers (x+x/5+x/6...) Included at no cost where applicable for customers of ENKI Virtual Private Data Center services.
Custom Support Plans are available.
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