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ENKI's support for your business |
Does ENKI assign designated SME (Subject Matter Expert) teams to each of your customers?
I have two possible interpretations to your question:
a) Will you always be dealing with the same people, so that you can be
sure context is maintained? Generally, yes. We try to give each of our
customers a designated person or persons supporting them. We're a
small company, so we don't have difficulty with a large pool of staff
rotating through each customer!
b) Will the staff supporting you be dedicated solely to
you? Not unless your continuous workload demands it and you purchase our enterprise-grade services. In addition, if
you require a large variety of SMEs, we will draw on a pool of partners
as necessary to meet your needs. Our customers are generally startup
companies and growing businesses that would be horrified with the
prospect of paying for dedicated staff: they want the efficiencies that
ENKI's shared support staff and low-administration AppLogic hosting
delivers. However, if you need dedicated staff, we can accommodate you.
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